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Thanks to the fast pace of digital transformation, Australian businesses are increasingly reliant on technology to support business activities such as mass remote working. This increased reliance on technology has created a need for optimised management of day-to-day maintenance activities on the vast range of hardware, software and peripherals which businesses rely on.
Therefore access to IT support services – whether internally built or outsourced – is important to every Australian business. Local businesses stand to benefit from locally based, competent, reliable support teams able to deal with IT breakdowns and challenges. IT support services can save businesses time and money in the long run by reducing downtime, maintaining security, and even offering consultations for long-term strategic focus. However, it can be tricky to navigate through support providers able to adequately support your business needs, especially if you are based in Sydney, Australia.
That’s why we created this list. If you’re looking for the best IT support companies in Sydney to outsource your IT support to, here’s our list of top 10 support providers in the city of Sydney, Australia.
Based in Sydney but with branches around the globe, Intelliworx offers comprehensive, flexible, and supportive IT support services to businesses that value minimal downtime at a predictable cost. Intelliworx aims to deliver innovative, cost-effective, and flexible IT support and maintenance services to organisations all over the world. With a national network of partners offering regional coverage and ISO27001 certification, they thrive on a highly personalised approach that can be modified to support IT needs in part or in full.
Saxons IT supports local businesses in Sydney by offering quick, effective, round-the-clock IT support while ensuring minimal disruption. They boast of a customer-centric philosophy that drives the delivery of tailored IT support services to their clients. They also offer a team of certified IT support professionals specialising in proactive monitoring, problem identification and resolution, and root cause prevention and reporting as well as an IT helpdesk that promises a guaranteed response time of 60 minutes during business hours and 30 minutes for critical events.
Established over 20 years ago, Brennan IT aims to offer Australian businesses all the long-term IT support that Australian businesses need, in one place. They offer fully flexible, prepaid IT service bundles which eliminate the need for fixed long-term contracts, rather allowing their clients the freedom to choose support hours as at when needed. Included in their flexible, prepaid support bundles is access to a senior consultant, as well as support engineers designated to understand clients business environments from the onset.
City Systems is a Sydney-based, one-stop IT support and service provider that serves a diverse client base ranging from legal firms, financial services, technology, manufacturing and non-profit organisations. They offer tailored monthly IT support agreements to suit their individual client needs with priority support and maintenance services, helpdesk & support services, proactive system health checks, and even prepaid IT support packages.
Founded in 2008, Cloud BT offers enterprise-grade IT support to a wide range of businesses throughout Australia. Promising a focus on quality and efficiency, Cloud BT provides efficient and fast, friendly IT support for desktops, networking devices, servers and applications. They promise IT support that includes system monitoring, and proactive routine maintenance aimed at identifying potential problems before they disrupt business. For problems that do develop, they offer remote and onsite IT repair solutions.
Boasting a solid 5-star positive review rating, Boost IT offers a range of IT support services including remote support by phone, support staffing solutions to businesses throughout Australia. For businesses in Sydney that require onsite service, Boost IT offers affordable, on-site support services with no call-out fees. Their onsite IT support covers a wide range of services with discounted prepaid plans as well as post-pay options offered for a minimum of 2-hour onsite callouts.
Headquartered in Sydney, First Focus claims to be one of the fastest-growing IT support providers in Australia and New Zealand, and they offer a full range of IT support products including help desk, onsite and remote IT support services. With 16 years of industry experience, they offer a range of support plans ranging from unlimited business IT support to tailored support plans to suit a range of client businesses. They also promise a focus on user experience which has led to the development of the best tools and technology required to deliver fast response and real-time feedback to offer the highest levels of customer service.
Geeks2u offers customised IT support services to small and medium-sized businesses throughout Sydney. They employ a team of experienced technicians who offer professional onsite IT support, at a time and place that suits their clients. They promise to explain everything in simple, plain English without using any confusing “geek speak” and are available to provide outsourced IT support services on either a fully managed basis or on an ad-hoc basis. By offering flexible support packages instead of fixed contracts, Geeks2u aims to help businesses manage and minimise IT expenditure.
TechStreams solutions offer unparalleled IT support capabilities, to businesses operating within Sydney and surrounding environs. As an Australian owned and managed company, TechStream Solutions prides itself in being able to deliver fast, reliable and flexible IT support via its Sydney based team. Their range of IT support solutions cover remote helpdesk support, onsite support and pay-as-you-go support.
Based in Sydney’s CBD, Insight Integration offers an IT solution that is committed to solving business IT challenges intending to reduce downtime. They offer a local technical support team from 8 am – 6 pm, as well as a remorse on-call service out-of-hours for emergencies. They promise a fast response rate, with a suite of reporting tools designed to offer clients transparency on the progress of their support projects.