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The Modern Workplace Advantage: A Proactive Journey Towards Modernity, Efficiency, and Security

This case study delves into how a leading consultancy embraced proactive measures to modernise, streamline, and secure its workplace environment. As a prominent player in the hotel and travel industry, the client recognised the need for a digital space that mirrored its own values of innovation and agility.

The Client

In a decisive move to modernise and secure its operations, the Confederation of Tourism & Hospitality (CTH), a prominent consulting firm serving diverse industries, initiated a transformational journey with Microsoft’s Modern Workplace. Recognised for its tailored training and a commitment to industry excellence, CTH acknowledged the need for an innovative and agile workplace. This initiative prompted the search for a contemporary, efficient, and secure digital environment, fostering seamless collaboration and safeguarding data in today's dynamic business landscape.

The Business Need

CTH, a prominent consulting firm serving diverse industries, identified opportunities to improve communication and collaboration within its geographically dispersed workforce. While a previous Microsoft 365 email migration offered initial benefits, CTH acknowledged the need to fully leverage the platform’s Modern Workplace capabilities to optimise team processes and data security.

  • Collaboration efficiency: CTH sought to overcome geographical and device limitations. To achieve this, they implemented tools like Teams, SharePoint, and OneDrive, enabling seamless project execution across the organisation.
  • Data management and security: Transitioning from on-premises file servers to a secure, cloud-based platform became a priority for CTH. The goal is to simplify data access, streamline control mechanisms, and enhance backup procedures for critical information.
  • Cybersecurity posture: Recognising the evolving threat landscape, CTH sought to strengthen its cybersecurity defences. This involved deploying advanced security measures, safeguarding sensitive data, and reinforcing its IT infrastructure.

The Solution

Implementing the secure and scalable cloud storage of Microsoft 365 SharePoint and OneDrive, CTH transitioned away from legacy on-premises servers. This proactive initiative led to:

  • Anywhere, anytime access: Users can access files regardless of device or location.
  • Seamless collaboration: Share and co-edit documents easily.
  • Enhanced security: Cloud-based storage protects data from threats.

CTH also adopted Intune, Microsoft’s cloud-based service platform, to gain complete control over mobile devices and applications through robust mobile device management (MDM) and mobile application management (MAM).

  • Secure and Compliant: Intune safeguards organisational data and manages end user access, ensuring sensitive information remains secure wherever employees work.
  • Flexible Controls: Policies for apps, security, device configuration, compliance, and conditional access were deployed, providing granularity and agility in managing mobile environments.
  • Real-time Insights: Continuous monitoring and reporting on device and app status offer clear insights for informed decision-making and proactive issue resolution.

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The Results

By implementing this solution, we helped CTH achieve the following results:

  • Successful migration of 7 TB of data from legacy on-prem servers to Microsoft 365, leveraging SharePoint and OneDrive for enhanced accessibility and seamless collaboration.
  • Implementation of Intune for efficient device management, enforcing policies, and ensuring robust security measures to protect organisational data.
  • Utilisation of Data Loss Prevention (DLP) features within Intune to safeguard sensitive CTH data from unauthorised access or leakage.
  • Deployment of Intune security measures such as BitLocker disk encryption, Multi-Factor Authentication (MFA), Conditional Access, and Impossible Travel for comprehensive data protection.
  • Improved employee productivity and satisfaction, as they can work more efficiently and effectively with the Modern Workplace tools.
  • Increased security and compliance including control and visibility over devices and apps, and protection of data from unauthorised access and loss.

Key Stats

A massive ~7TB data transfer to M365 was achieved without any business disruption, ensuring smooth continuity and productivity.

Secure access to data from anywhere, regardless of location, fosters efficient workflows and eliminates office-bound limitations.

CTH devices now under centralised management and security controls, ensuring compliance and data protection.

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