In today’s competitive landscape, technology is essential for business success. Companies that can leverage technological innovations to optimise their operations, improve customer experience, and protect data will have a clear advantage over their competitors.
Based on a new Forrester Consulting study, business IT support services can empower organisations of all sizes from any industry to manage modern, secure and stable cloud environments. Here are the highlights from the research:
- 71% of organisations want managed IT services providers to advise and guide them in IT decisions that are aligned with their desired business outcomes.
- 84% of organisations engage remote IT support providers to help ensure they are addressing cybersecurity and business resiliency needs.
- 79% of organisations need different types of IT support services to help them improve and deliver a better customer experience.
- 66% of organisations use business IT support services to help guide them in adopting a multicloud operating model.
- 90% of cybersecurity teams report that they need more effective collaboration with managed IT services providers when it comes to security landscapes.
- 87% of organisations said they would benefit from different types of IT support services to improve their threat intelligence, incident response, and vulnerability management.
- 84% of organisations said a comprehensive solution from remote IT support experts will help them address all of their security needs.
Managed IT services are a critical part of any organisation’s cybersecurity strategy. Whether it is threat intelligence, vulnerability management, compliance management, or incident response, these remote IT support services enable businesses to focus on their core competencies, while ensuring that their security needs are met.
Take a look at the most recent managed IT services statistics in the United Kingdom:
Revenue in the Managed IT Services market is projected to reach GBP 1.26 billion in 2023.
It is expected to grow by 4.54% in 2023 and is being driven by the increasing demand for managed IT services from businesses of all sizes. Organisations are increasingly outsourcing their IT needs to remote IT support providers in order to save time and money, as well as to improve their IT security and compliance.
Revenue is expected to show an annual growth rate (CAGR 2023-2028) of 4.54%, resulting in a market volume of GBP 1.5 billion by 2028.
It is expected to grow at a compound annual growth rate of 4.54% from 2023 to 2028 which is being driven by the same factors as the growth in 2023, as well as the increasing adoption of cloud computing and the growing need for cybersecurity services.
The average Spend per Employee in the Managed IT Services market is projected to reach GBP 35.67 in 2023.
This spending is expected to increase in the coming years as businesses continue to outsource their IT needs to proactively identify and mitigate cyber threats, reduce the risk of data breaches, and ensure compliance with industry regulations.
Different Types of IT Support Services for your Business
1. Network Management
Network management is the process of monitoring and maintaining a network infrastructure. This includes tasks such as configuring routers and switches, troubleshooting network problems, and monitoring network performance. Managed network services can help businesses to ensure that their networks are reliable and secure, and that they are getting the most out of their network investments.
2. Infrastructure Management
Infrastructure management is the process of managing and maintaining a company’s hardware and software infrastructure. This includes tasks such as installing and configuring servers, storage devices, and applications, as well as monitoring and optimising performance. Managed infrastructure services can help businesses to save time and money by outsourcing these tasks to experts.
3. Security Management
Security management is the process of protecting a company’s data and systems from unauthorised access, use, disclosure, disruption, modification, or destruction. This includes tasks such as implementing and managing security policies and procedures, deploying security software, and monitoring for security threats. Managed security services can help businesses to improve their security posture and reduce their risk of a data breach.
4. Cloud Management
Cloud management is the process of managing and maintaining a company’s cloud-based infrastructure. This includes tasks such as deploying and configuring cloud resources, monitoring cloud usage, and optimising cloud costs. Managed cloud services can help businesses to get the most out of their cloud investments and avoid cloud complexity.
5. Threat Intelligence
Threat intelligence is the process of collecting, analysing, and disseminating information about potential threats to an organisation’s IT infrastructure. Managed threat intelligence services can help businesses to stay ahead of the latest threats and take steps to mitigate them.
6. Incident Response
Incident response is the process of responding to a security incident, such as a data breach or a malware attack. Managed incident response services can help businesses to quickly and effectively respond to incidents, minimising the damage caused.
7. Vulnerability Management
Vulnerability management is the process of identifying, assessing, and mitigating vulnerabilities in an organization’s IT infrastructure. Managed vulnerability management services can help businesses to identify and fix vulnerabilities before they can be exploited by attackers.
8. Compliance Management
Compliance management is the process of ensuring that an organisation complies with all applicable laws and regulations. Managed compliance management services can help businesses to stay up-to-date on the latest regulations and ensure that they are in compliance.
Why Your Business Needs a Managed Service Provider in IT Support Services
Managed IT support services can help you get the most out of your technology investments. By working with a managed service provider (MSP), you can tap into their expertise and experience to design and build solutions that meet your specific needs. They can also help you optimise your existing assets and introduce new technologies that can help you improve your business operations.
Expertise: MSPs have the expertise and experience to help you design and build solutions that meet your specific needs. They have a deep understanding of the latest technologies and can help you choose the right solutions for your business.
Experience: MSPs have experience working with businesses of all sizes and industries. They can help you avoid common pitfalls and ensure that your solutions are implemented correctly.
Cost-effectiveness: IT support services can help businesses save money by outsourcing their IT needs to experts. This can free up internal IT staff to focus on other tasks, such as strategic planning and innovation.
Peace of mind: MSPs can give you the assurance that your IT needs are being taken care of by experts. You can be confident that your systems are up and running and that your data is secure.
Scalability: IT support services can be scaled to meet the needs of organisations of all sizes. Your IT needs will be met, regardless of how your business changes.
Do you need experts to provide you with different types of IT support services?
If you want to stay competitive and adapt to the ever-changing technological landscape, you need to collaborate with Intelliworx, a Microsoft Solutions Partner with the right team of IT support services specialists for unique business needs and expectations. We embed new skills, digitise processes using the appropriate technology, and bring best practices to deliver sustained outcomes. For more information, schedule a call today.
