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Intelliworx Delivers Personalised IT Solutions and Strengthens Security for Robertson Pugh
Intelliworx streamlined Robertson Pugh’s IT operations, delivering faster support, custom-tailored services, and robust security enhancements.
CLIENT
Robertson Pugh
INDUSTRY
Legal
LOCATION
United Kingdom
SERVICES
Datto SaaS Backup, Service Desk Support, M365 Support, Cybersecurity
Facts that Matter
- Faster Response Times: Onsite support ensures queries and issues are acted on quickly, reducing downtime and improving efficiency.
- Seamless Onboarding: Every device for new hires is sourced, configured, and ready to go, enabling a smooth transition and productive start.
The Client
Robertson Pugh is a distinguished legal advisory firm specialising in business crime and investigations. They provide strategic support and practical advice, delivering tailored solutions across diverse sectors. Renowned for their innovative approach, they tackle complex legal challenges with integrity, discretion, and exceptional expertise.
Motivations for Change:
Robertson Pugh faced limitations with their previous offsite managed service provider (MSP), experiencing impersonal interactions and unsatisfactory response times. Seeking a partner for swift, reliable IT support that aligned with their high-quality service standards, they turned to Intelliworx. Sharing the same office building, Intelliworx delivered a hands-on, personalised approach that perfectly matched Robertson Pugh’s needs.
Key goals included:
- Reducing response times for IT support.
- Building a more personal and meaningful relationship with an IT partner.
- Strengthening IT security infrastructure.
- Simplifying hardware sourcing and device setup for new employees.
The Solution
Intelliworx provided customised IT solutions to support Robertson Pugh’s specific operational needs. Key actions included:
Reliable Data Protection:
Datto SaaS Backup was introduced to ensure secure recovery of essential legal documents. This safeguarded sensitive client records and upheld data integrity.
Proactive IT Support
Dedicated Service Desk Support delivered quick resolutions to IT issues. Staff could focus on their legal work without worrying about disruptions.
Optimised Collaboration Tools
M365 Support was enhanced to streamline communication and file-sharing processes. Teams could manage cases and documents with greater efficiency.
Strengthened Cybersecurity
Advanced security measures were implemented to defend against emerging cyber threats. This protected client confidentiality and maintained compliance with rigorous standards.
The Impact:
The collaboration between Robertson Pugh and Intelliworx has led to tangible improvements across critical areas, supporting their ability to operate seamlessly. Key outcomes include:
- Enhanced Response Times: Faster and more efficient IT support has minimised downtime, allowing the team to stay focused on their day-to-day responsibilities.
- Strengthened Personal Relationships: A tailored, hands-on approach to IT services has fostered trust and collaboration, ensuring solutions are aligned with their unique needs.
- Improved Security Infrastructure: Advanced measures have fortified their systems, protecting sensitive data and mitigating risks, while instilling confidence in their operations.
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