If you’re an Australian business, staying on top of your IT game isn’t just a luxury—it’s a must. Managed IT services can help you streamline your operations, boost efficiency, and keep your systems secure. But with so many options out there, finding the right Managed Service Provider (MSP) can feel overwhelming, especially when it comes to pricing.
That’s why we’ve put together this 2025 guide to managed IT services pricing models tailored for organisations of any size or industry in Australia. We’ll share cost options, give you insights into average pricing, and help you understand what to expect. Plus, we’ll explore the different types of MSPs so you can find a service provider that fits perfectly with your needs and budget. Whether you’re a small business or a large enterprise, this guide is here to make navigating IT services a breeze.
Types of Managed Service Providers (MSPs)
Not all Managed Service Providers (MSPs) are the same, and their expertise varies widely. Whether you’re a small startup or a large enterprise in Australia, understanding the different types of MSPs can help you find a provider that fits your specific needs. Here’s an overview of the main categories and what they offer:
MSPs by Size and Responsibility
Pure-Play MSPs: These smaller, specialised providers focus on niche services like network and application monitoring, reporting, and alerts. They’re a great fit for businesses that need straightforward monitoring without extensive additional services.
Staffing Legacy MSPs: These providers cater to mid-sized and large organisations, including enterprise-level businesses. Alongside monitoring, they handle software installations, updates, and a wider range of IT needs—perfect if you require more support than basic monitoring alone.
High-Level MSPs: For companies looking to outsource most—or all—of their IT operations, high-level MSPs are the ideal choice. They offer full, end-to-end IT management tailored to your organisation’s needs, making them a key partner for ongoing operational success.
MSPs by Service Category
Monitoring Services: These MSPs act like sentinels for your IT infrastructure, offering real-time monitoring of applications, network devices, and servers. Quick responses to system alerts help minimise downtime and keep your business running smoothly.
Remote Support Services: Perfect for hybrid or remote teams, these providers use cloud-based tools to resolve technical issues from a distance. They’re cost-effective and efficient for businesses with distributed workforces.
Proactive Support Services: Unlike reactive solutions, proactive MSPs focus on preventative maintenance to tackle potential IT issues before they escalate. For businesses aiming to avoid disruptions, these services are invaluable.
Centralised Management Providers: These MSPs simplify IT operations by combining tools like patch management, remote monitoring, and security solutions into a single, unified system. Ideal for businesses struggling with complex IT environments.
Scheduled Maintenance MSPs: With a focus on routine upkeep, these providers handle tasks like system updates, backups, and performance optimisation. They’re a dependable choice for companies that prioritise consistent, reliable IT maintenance.
Billing-Centric MSPs: These MSPs streamline IT budgeting by simplifying invoicing and payment processes. Their transparent approach helps businesses keep predictable and controllable IT costs.
Full Service MSPs: Full Service Managed Service Providers (MSPs) deliver a comprehensive range of IT services including monitoring, technical support, routine maintenance, security management, and strategic IT planning. They deliver fully integrated solutions, carefully designed to align with the unique objectives and requirements of each organisation.
Managed IT Services Pricing Models
When selecting an IT partner, understanding their pricing structure is critical. Here are the most common pricing models you’ll encounter:
- Per-Device Pricing: Each device requiring support—such as desktops, laptops, and servers—incurs a specific fee. This model offers predictability and straightforward billing.
- Per-User Pricing: Charges are based on the number of users, typically covering all the devices used by individual employees. This is ideal for businesses with bring-your-own-device (BYOD) policies.
- Tiered Pricing: Service providers offer pre-defined packages (basic, standard, premium) with increasing levels of service and features as you move up the tiers.
- All-Inclusive Pricing: A flat rate to cover all managed IT services. While simple, this may lead to higher costs for companies requiring custom or advanced setups.
- Custom Pricing: Tailored to specific requirements, this pricing model is flexible for businesses with unique IT challenges, such as compliance needs or highly sophisticated infrastructure.
Understanding these models can help you identify the best fit for your company based on your IT demands, budget, and long-term goals.
How Much Do Managed IT Services Cost?
Understanding the cost of managed IT services and average MSP pricing is essential when mapping out your business’s IT strategy. At Intelliworx, we specialise in delivering tailored IT solutions specifically designed for Australian businesses. With extensive expertise in the local market, we ensure your IT needs are met with precision and reliability. Below, you’ll find an overview of what you can expect to pay for some of the key managed IT services in Australia:
| Service | Pricing (AUD) |
|---|---|
| Support | $70-$100 |
| M365 | $20-$50 |
| Security | $40-$60 |
| M365 Backup | $5-$20 |
Service Breakdown
Support: This includes everyday troubleshooting, helpdesk assistance, and IT consultations. Whether addressing minor issues or offering strategic advice, Intelliworx delivers effective resolutions supported by a team of skilled IT professionals.
Microsoft 365 (M365): Intelliworx manages M365 licences, setup, and ongoing platform optimisation to maximise productivity. Their expertise ensures businesses leverage the full potential of Microsoft 365, tailor-made to their operations.
Security: Protecting sensitive data and maintaining compliance has never been more critical. Intelliworx provides robust cybersecurity solutions designed to adapt to the evolving threat landscape, offering peace of mind to businesses across the globe.
M365 Backup: Safeguard your Microsoft 365 data with reliable backup solutions. Intelliworx ensures critical data is securely stored and easily recoverable in case of accidental loss or corruption, helping businesses maintain continuity.
While these figures provide a helpful starting point, the actual cost will always reflect the unique challenges and needs of your business. Intelliworx’s tailored approach ensures you receive solutions aligned with your objectives, supported by a team that truly understands the local market and industry landscape.
Talk to us today and discover how Intelliworx can deliver IT solutions your business needs to thrive in the Australian market.
