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Managed IT Services Pricing Guide Australia 2026

  • Picture of Shane Maher Shane Maher
  • ,

In 2026, Australian businesses are navigating a technology landscape defined by rapid change — from rising cybersecurity threats to the mainstream adoption of AI and increasingly complex hybrid work environments. Managed IT services, and the MSPs that deliver them, now play an essential role in helping organisations stay secure, productive, and competitive. 

To give you complete visibility of what to expect when planning your IT investment, this guide includes all the core pricing information you need in one place: 

  • A breakdown of common MSP pricing models
  • Managed IT Services pricing table
  • 2026 Microsoft 365 Copilot Business pricing table

Whether you’re a small business looking for foundational support or an established organisation planning deeper digital transformation, this updated guide makes it easier to understand your options — and choose the right partner to support your growth in 2026.

Types of Managed Service Providers (MSPs)

MSPs by Size and Responsibility

Pure‑Play MSPs 
Smaller, specialised providers focused on monitoring, reporting, and alerting — ideal for businesses needing essential oversight without full management. 

Staffing Legacy MSPs 
Support mid‑sized and enterprise organisations with more complex needs, covering software installation, updates, and broader IT functions. 

High‑Level MSPs 
Perfect for organisations wanting to outsource most—or all—IT operations. Provide end‑to‑end management and ongoing strategy. 

MSPs by Service Category

Monitoring Services 
Real‑time surveillance to reduce downtime and maintain performance. 

Remote Support Services 
Cloud‑based troubleshooting ideal for hybrid and remote teams. 

Proactive Support Services 
Preventative maintenance that helps avoid costly issues. 

Centralised Management Providers 
Combine patching, monitoring, and security tools into a unified system. 

Scheduled Maintenance MSPs 
Handle routine updates, backups, and optimisation. 

Billing‑Centric MSPs 
Simplify invoicing for predictable monthly costs. 

Full Service MSPs 
Deliver the complete IT stack — monitoring, maintenance, security, backup, and strategy. 

Managed IT Services Pricing Models (2026)

Per‑Device Pricing

A fixed rate per workstation, laptop, or server.

Per‑User Pricing

Charges per employee, often covering all their devices. 

Tiered Pricing

Basic, Standard, and Premium tiers with increasing features.

All‑Inclusive Pricing

One flat rate covering all services.

Custom Pricing

Tailored to organisations with unique infrastructure or compliance demands.

How Much Do Managed IT Services Cost? (2026)

ServicePricing (AUD) per user
Support$70-$100
Microsoft 365$20-$50
Security$40-$60
Microsoft 365 Backup$5-$20

Service Breakdown

Support 
Daily troubleshooting and strategic support from certified professionals. 

Microsoft 365 (M365) 
Licence management, setup, optimisation, and ongoing support. 

Security 
Robust cybersecurity solutions designed to meet modern threat landscapes. 

Microsoft 365 Backup 
Secure backup and recovery for Microsoft 365 workloads. 

Microsoft 365 Copilot Business Pricing Table

Microsoft 365 Copilot Business brings accessible AI capabilities to organisations with up to 300 users. It enhances productivity across Outlook, Teams, Word, Excel, PowerPoint and more — helping teams reclaim hours each week. 

Plan / Add‑OnPrice (AUD) per user/monthPromotional Pricing (Until 31 Mar 2026)
Microsoft 365 Copilot Business (Standalone Add‑On)$31.50 AUD$27.00 AUD
Business Standard + Copilot Business (Bundle)$50.25 AUD$33.00 AUD
Business Premium + Copilot Business (Bundle)$64.50 AUD$48.00 AUD
Business Basic + Copilot Business (Bundle)$40.50 AUD (with Teams) / $37.50 AUD (no Teams) No promo listed

Final Thoughts

While the pricing tables give a clear view of expected costs, your actual investment will depend on your organisation’s goals, industry needs, and infrastructure. Intelliworx delivers tailored IT solutions shaped around the realities of Australian businesses — helping you strengthen cybersecurity, enhance productivity, and adopt AI responsibly as the workplace evolves. 

Talk to us today to explore how Intelliworx can support your business with managed IT services and Microsoft 365 Copilot in 2026 and beyond. 

Sources: 

https://www.microsoft.com/en-us/microsoft-365/blog/2025/12/02/microsoft-365-copilot-business-the-future-of-work-for-small-businesses/ 

https://www.microsoft.com/en-us/microsoft-365/business/with-copilot-plans-and-pricing 

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