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Transforming IT Infrastructure for Global Efficiency

We helped our client enhance global support, strengthen cybersecurity measures, and optimise operational efficiency, ensuring resilience against disruptions and successful achievement of business objectives.

The Client

rEvolution, a renowned global sports marketing agency, has always utilised innovative, creative, and authentic campaign approaches to help brands of all sizes leverage the power of sports to connect with fans. From sponsorship consulting and experiential marketing to social media, production and design, and research and analytics, rEvolution develops and executes strategies that are tailored to specific needs and goals of their clients such as American Family Insurance, AWS, Continental Tire, Capgemini, Chipotle, Lamborghini, McLaren Racing, and Shell.

The Business Need

rEvolution understands that it is only as resilient as its weakest link. Its commitment to business continuity planning is not just about protecting its own business; it’s also about protecting its clients.

Its current focus is to address critical IT challenges in areas such as global support structure, cybersecurity measures, and system management. By ensuring that they can continue to operate even in the face of disruptions, rEvolution helps its clients stay ahead of the curve and achieve their business goals.

In order to maintain a robust BCP, rEvolution is addressing the following concerns:

  • Improve service quality across their offices globally
  • Mitigate the impact of evolving cyber threats and potential digital disruptions
  • Protect data integrity and confidentiality
  • Improve operational efficiency and hardware compatibility
  • Simplify system maintenance and allocate IT resources properly

The Solution

To address these challenges, the company implemented a comprehensive IT transformation, which included the following solutions:

  • Global Support Model: Streamlined IT services through a unified global support model, ensuring consistency and efficiency across all offices.
  • Meeting Room Transformation: Enhanced collaboration and productivity with innovative NEAT solutions in all meeting rooms.
  • Standardised Hardware: Simplified management and reduced compatibility issues by standardising hardware globally.
  • Proactive Maintenance: Minimised downtime through proactive maintenance and monitoring of computer systems and networks.
  • Enhanced Cybersecurity: Protected against evolving cyber threats with strengthened cybersecurity measures, ensuring data integrity and confidentiality.
  • Comprehensive Business Continuity Plans: Developed robust plans to mitigate risks and ensure business continuity in the face of unforeseen disruptions.

The Results

rEvolution’s IT transformation resulted in significant improvements across all key areas, including efficiency, collaboration, management, issue resolution, cybersecurity resilience, and business continuity and resilience. 

  • Efficiency and Consistency: The global support model significantly improved the efficiency and consistency of IT services across all locations, resulting in better performance and reduced costs.
  • Enhanced Collaboration: The renovation of meeting rooms with NEAT solutions fostered collaboration and boosted overall productivity, enabling teams to work together more effectively and achieve their goals more efficiently.
  • Streamlined Management: Standardized hardware simplified management and reduced compatibility challenges, freeing up IT staff to focus on more strategic initiatives.
  • Proactive Issue Resolution: Proactive maintenance and monitoring minimised downtime by addressing issues before they could disrupt operations, ensuring uninterrupted business operations and improved customer satisfaction.
  • Cybersecurity Resilience: Strengthened cybersecurity measures protected the company against evolving cyber threats, safeguarding sensitive data and ensuring business continuity.
  • Business Continuity and Resilience: Comprehensive business continuity plans ensured the company’s ability to weather disruptions and maintain critical operations, minimising the impact on business and customers.

Global support model implementation reduced IT support response times from days to hours.

Meeting room upgrades increased collaboration and productivity and reduced IT interactions by 95%.

"Intelliworx is equipped with a deep understanding of our industry challenges and their ability to craft innovative solutions has truly transformed our digital landscape. With Intelliworx, we found a partner who not only understands our needs but consistently exceeds in striving for innovation and excellence."
Ian Whilden
Senior Director, Operations at rEvolution
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