In 2026, UK organisations are facing a rapidly shifting technology landscape shaped by AI adoption, increasing cybersecurity threats, and the pressure to support hybrid workforces. Managed Service Providers (MSPs) now play a vital role — not only keeping systems running, but strengthening security, enabling AI tools like Microsoft 365 Copilot, and giving businesses the stability they need to scale confidently.
This guide provides a clear, simplified overview of managed IT service pricing in the UK, with updated insights for 2026, and easy‑to‑scan pricing tables to support your decision‑making.
What Managed IT Services Include in 2026
Modern MSPs offer a streamlined suite of essential services that keep organisations secure, productive, and AI‑ready:
Core UK Managed IT Services
- 24/7 IT Service Desk – Fast user support and issue resolution
- Infrastructure Management – Server, network, and cloud optimisation
- Cybersecurity & MDR – Threat monitoring, detection, and response
- Strategic IT Consulting – AI adoption, cloud strategy, road mapping
- Cloud Management – Microsoft 365 and Azure optimisation
- Network Administration – Performance monitoring and maintenance
Why These Services Matter More in 2026
-
Cyber threats are more advanced and frequent
UK businesses now face more targeted phishing, supply‑chain attacks, and ransomware campaigns. SMEs are hit just as often as enterprises — often with fewer defences. -
AI tools require strong governance and secure data foundations
AI adoption is booming, but unprepared organisations risk data leaks, compliance issues, or misconfigured access permissions. MSPs ensure AI is rolled out safely. -
Businesses expect seamless uptime & remote access
UK employees work flexibly more than ever. A stable, secure IT environment underpins productivity regardless of location. -
Growth requires reliable, scalable IT systems
Whether hiring more staff, opening new locations, or shifting to cloud‑based apps, MSPs ensure your IT infrastructure scales without disruption.
MSPs by Service Category
The MSP landscape in 2026 includes:
- Monitoring Services – Real‑time oversight of servers, networks, and apps
- Remote Support Services – Quick-resolution cloud‑based support
- Proactive Support Services – Preventative maintenance to reduce risk
- Centralised Management Providers – Unified patching, monitoring, security
- Scheduled Maintenance MSPs – Routine upkeep & optimisation
- Billing‑Centric MSPs – Predictable, transparent budgeting
- Full Service MSPs – Complete IT management, governance, and strategy
Factors Shaping MSP Pricing in 2026
Pricing depends on variables including:
-
IT environment complexity
A multi‑site retailer with hundreds of devices will naturally require more management than a small professional services firm. -
Internal IT presence
If you already have one or two IT staff, MSPs may take on only specialised or overflow services — lowering cost. If not, fully managed support is often more cost‑effective than hiring internally. -
Remote vs on‑site requirements
Remote-only support works for many UK companies, but industries like manufacturing, healthcare, logistics, and hospitality may pay more due to frequent on‑site needs. -
Distributed workforce
Supporting multiple office locations or a large remote workforce increases complexity, especially around cybersecurity and device management. -
Security & compliance requirements
Sectors like finance, legal, healthcare, and charities need enhanced controls, regular audits, and stricter data governance — which affects pricing. -
Scalability
Fast‑growing companies benefit from scalable MSP plans but may pay slightly higher rates for infrastructure that can grow with them. -
AI readiness & governance
Organisations preparing to adopt Microsoft 365 Copilot need secure data foundations, access controls, and governance policies — all of which influence pricing.
How Much Do Managed IT Services Cost in 2026?
At Intelliworx, we deliver managed IT services tailored to the unique needs of UK businesses — ensuring reliability, accuracy, and security across your technology stack.
| Service | Pricing (GBP) per User |
|---|---|
| IT Support | £35.00 - £65.00 |
| Microsoft 365 | £15 - £40 |
| Security Services | £20 - £50 |
| Microsoft 365 Backup | £4 - £10 |
Microsoft 365 Copilot Business Pricing
Copilot Business unlocks AI‑powered capabilities across Word, Excel, Outlook, PowerPoint, Teams, and the Copilot app — making it a valuable add‑on for productivity and efficiency in 2026.
| Plan / Add‑On | Price (GBP) per user/month | Promotional Pricing (Until 31 Mar 2026) |
|---|---|---|
| Microsoft 365 Copilot Business (Standalone Add‑On) | £16.80 | £14.40 |
| Business Standard + Copilot Business (Bundle) | £26.80 | £17.60 |
| Business Premium + Copilot Business (Bundle) | £34.40 | £25.60 |
| Business Basic + Copilot Business (Bundle) | £21.60 (with Teams) / £20.00 (no Teams) | No promo listed |
Future‑Proof Your IT Infrastructure
In 2026, ensuring your organisation is secure, AI‑ready, and scalable is more important than ever. Managed IT services allow you to eliminate operational pain points, enhance cybersecurity, and accelerate your digital transformation.
At Intelliworx, we simplify your tech world so your business can thrive — today and into the future.