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From Legacy to Leader: How Zip Water UK Upgraded Email Security and Efficiency with Microsoft 365

Cutover Migration Delivers Uninterrupted Transition and Enhanced Capabilities

The Client

Founded in 1947, Zip Industries has established itself as a global leader in the design and manufacture of cutting-edge instant water systems. Headquartered in Sydney, Australia, the company maintains an international network of offices. Zip Industries is recognised for its expertise in developing some of the world's most advanced drinking water systems.

The Business Need

Zip Water UK faced significant challenges with their on-premises legacy email server, impacting their daily operations and customer interactions.

  • Outdated Technology: The server was unreliable and prone to frequent outages, disrupting workflow and customer service.
  • Resource Drain: Maintaining the complex server required significant IT resources and expertise.
  • Limited Accessibility: Employees lacked flexible access to email, hindering collaboration and productivity.
  • Proactive Security Enhancement: In a forward-thinking move, they wanted to upgrade their software and servers, significantly strengthening their cybersecurity posture. 

Zip Water UK required a modern email solution to address these challenges and deliver a reliable, secure, and accessible platform for their business and their customers.

The Solution

Intelliworx partnered with Zip Water UK to migrate their email system to Microsoft 365, a cloud-based platform offering a suite of productivity and collaboration tools like email, calendar, and contacts.

  • Unmatched Reliability: Microsoft 365 guarantees 99.9% uptime and performs automatic backups, minimising downtime and ensuring business continuity.
  • Enhanced Security: Built-in protections safeguard against spam, phishing, malware, and data loss. Encryption secures data both in transit and at rest, providing Zip Water UK with peace of mind.
  • Simplified Management: A user-friendly interface and centralised administration streamline management and maintenance of the email system.
  • Unparalleled Accessibility: Employees can access email from any device or platform, with the added benefit of offline access.

Zip Water UK opted for a cutover migration, seamlessly transitioning all mailboxes and data from their on-premises server to Microsoft 365 in a single step.


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The Results

The migration to Microsoft 365, completed over a long weekend, ensured a smooth transition for all users with simultaneous access. This successful move delivered several key benefits for Zip Water UK:

Seamless Migration

Approximately 750 mailboxes were migrated without business disruption, minimising impact on users and customers.

Future-Proofed Infrastructure

Microsoft 365's scalability accommodates future growth, while the secure platform strengthens data protection and compliance with the latest regulations.

Improved Accessibility

Employees now enjoy flexible access to email from any device, location, or even offline, promoting collaboration, productivity, and mobility.

Enhanced Uptime

Since the migration, Zip Water UK has experienced no outages, improving workflow, customer service, and overall reputation.


This case study highlights the benefits of migrating to Microsoft 365 via a cutover method for companies reliant on ageing on-premises email servers. Intelliworx’s successful migration for Zip Water UK addressed their core challenges, delivering a reliable, secure, and accessible email solution. The improved service has minimised downtime and outages, enhancing user experience and customer service. Additionally, the modern platform strengthens data protection and regulatory compliance. With a seamless transition and ongoing benefits, Zip Water UK is well-placed to explore the full potential of Microsoft 365.

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