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London Managed IT Services Pricing Guide

Outsourcing the management of your company’s IT to a third-party provider could be one of the best business decisions you make, saving money and substantially improving the productivity and growth of your business.

Understanding the different rates and pricing offered by London MSPs is critical for making the best decision. With a range of flexible MSP pricing models, your business can find IT services that address its priorities and budgets. Here is a glimpse of managed IT services prices.

What are Managed IT Services?

Before diving into the costs of managed IT services, it is helpful to know exactly what you are paying for. A managed service provider (MSP) is a third-party business that you outsource the maintenance and management of your IT environment. There are different types of IT services that you can choose, which reduce your overall IT management expenses but will include cloud computing, network administration, cyber security, and IT service desk.

There are numerous factors that determine the level of managed IT services businesses will choose. Some companies choose to rely exclusively on managed IT services, while others prefer partially managed IT services, which allows certain tech demands to remain in-house. Multiple service levels may be offered, including contract-based or on-demand.

Types of Managed IT Services

IT Service Desk: 24/7 remote and onsite IT support, remote monitoring and management, user and device support.

IT Infrastructure: design, upgrade and manage business network and server environment, keeping future upgrade or renewal projects in mind.

IT Security: managed detection and response, including endpoint detection and response, incident response, data backup, threat hunting, security monitoring, network traffic analysis, vulnerability identification and mitigation, as well as penetration testing.

IT Consulting: customised governance and risk and compliance consulting to help minimise risks and increase compliance in IT environments. Consulting to help resolve specific issues, or make strategic decisions about digital transformation or cloud consulting

Managed IT Services Benefits

Reduce the need and cost of hiring in-house IT staff, or free up internal IT teams to have more resources to focus on higher-value projects.
Proactively lower the risk of potential security problems and productivity downtime that disrupts business and your bottom line.
Ensure employees have the tools and resources needed to optimise business success and growth.
Reduce overall IT costs with scalable and agile solutions

Factors Influencing MSP Pricing

Typically an MSP will assess your business technology and needs before agreeing on a service level agreement (SLA), as the more complex your IT needs are, the more services your business may require and this will affect the MSP pricing. There is also a difference in management levels, which change based on the price and services. You may decide to start with essential services and advance to more comprehensive ones, which will increase the pricing structure.

Consider these questions:

  • Do you have an in-house IT team to share responsibilities?
  • How complex is your business technology?
  • Will you need remote or on-site support?
  • Does your business have security and compliance regulations to meet?

Managed IT Service Options in London

MSPs often structure their services in tiers, allowing businesses to pick the options that best suit their individual needs. These tiers vary in price according to the services your business gets, to ensure complete customer satisfaction. 

Basic IT Services

Basic IT services provide an IT team for remote network monitoring to alert for any issues, with costs ranging between £70 and £150 per user monthly.

Mid-range IT services

IT services in the mid-range tier can bring your business significant savings. With this option, MSP services go further than the basic monitoring and proactively begin to look for security issues that could cause disruption and downtime later. Mid-range IT services include 24/7/365 IT support, disaster recovery, data backup and IT design and planning. The prices for this level of service range between monthly rates of £100 to £200 per user. 

Fully managed IT services

MSPs can monitor, maintain, and manage the entire IT environment for businesses that require advanced security solutions, cloud services, or fully-hosted systems. You will typically have to pay upwards of £300 per user or device for this service each month. 

Managed IT Service Pricing Models

The pricing models of an MSP in the United Kingdom can range from between £70 to £300 per user, per month. As the differences in pricing can be significant, it’s important to assess what your specific needs are before agreeing on a service model. 

Flat-Rate Model

MSPs offer this agreed-on service model each month, which will cover all the IT needs of your business, instead of focusing on individual technical support projects. With a flat-rate pricing model, IT costs stay predictable and stable whether you choose to scale your services up or down, and are provided according to the SLA on a monthly, quarterly, or annual basis.


You pay an hourly rate for each service request or issue that is resolved by the provider, without any ongoing management or monitoring.

Per User/Month Model

With this model, your MSP will provide support based on the number of users you have on your network. Paying per user can bring significant cost savings, as your monthly rate will depend on the number of users in your organisation.

Per Device/Month Model

Similar to the previous pricing model, this model is based on the number of devices in your IT environment, regardless of users or frequency of use. Maintaining your desktops, firewalls and servers will attract different rates but this model is particularly cost-effective for businesses with employees using the same devices. 


You select from different levels of service packages, each with a different monthly fee and a different set of features and benefits.

Common Factors in Managed IT Services Pricing

If you are looking for a managed IT service provider for your business, you need to consider several factors that can affect the cost and quality of the service. These factors include:

  • The number and type of devices that need to be supported.
  • The number and location of users that need to be supported, such as office workers, remote workers, field workers.
  • The complexity and age of the IT systems that need to be managed and maintained.
  • The level and scope of services that are required.
  • The managed services pricing model that is chosen.

These factors can vary depending on the size, needs, and expectations of each business. Therefore, it is important to compare different options and providers before choosing a managed IT service that suits your budget and requirements.

Unlock the potential of your business

Managed IT services can boost your organisation’s performance and efficiency, allowing your teams to concentrate on their core tasks. Your MSP provider should be tailored to your specific business needs and goals. You need an expert partner who can adapt to your changing demands and provide strategic guidance to secure your digital future.

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