In 2026, Australian businesses are navigating a technology landscape defined by rapid change — from rising cybersecurity threats to the mainstream adoption of AI and increasingly complex hybrid work environments. Managed IT services, and the MSPs that deliver them, now play an essential role in helping organisations stay secure, productive, and competitive.
To give you complete visibility of what to expect when planning your IT investment, this guide includes all the core pricing information you need in one place:
- A breakdown of common MSP pricing models
- Managed IT Services pricing table
- 2026 Microsoft 365 Copilot Business pricing table
Whether you’re a small business looking for foundational support or an established organisation planning deeper digital transformation, this updated guide makes it easier to understand your options — and choose the right partner to support your growth in 2026.
Types of Managed Service Providers (MSPs)
MSPs by Size and Responsibility
Pure‑Play MSPs
Smaller, specialised providers focused on monitoring, reporting, and alerting — ideal for businesses needing essential oversight without full management.
Staffing Legacy MSPs
Support mid‑sized and enterprise organisations with more complex needs, covering software installation, updates, and broader IT functions.
High‑Level MSPs
Perfect for organisations wanting to outsource most—or all—IT operations. Provide end‑to‑end management and ongoing strategy.
MSPs by Service Category
Monitoring Services
Real‑time surveillance to reduce downtime and maintain performance.
Remote Support Services
Cloud‑based troubleshooting ideal for hybrid and remote teams.
Proactive Support Services
Preventative maintenance that helps avoid costly issues.
Centralised Management Providers
Combine patching, monitoring, and security tools into a unified system.
Scheduled Maintenance MSPs
Handle routine updates, backups, and optimisation.
Billing‑Centric MSPs
Simplify invoicing for predictable monthly costs.
Full Service MSPs
Deliver the complete IT stack — monitoring, maintenance, security, backup, and strategy.
Managed IT Services Pricing Models (2026)
Per‑Device Pricing
A fixed rate per workstation, laptop, or server.
Per‑User Pricing
Charges per employee, often covering all their devices.
Tiered Pricing
Basic, Standard, and Premium tiers with increasing features.
All‑Inclusive Pricing
One flat rate covering all services.
Custom Pricing
Tailored to organisations with unique infrastructure or compliance demands.
How Much Do Managed IT Services Cost? (2026)
| Service | Pricing (AUD) per user |
|---|---|
| Support | $70-$100 |
| Microsoft 365 | $20-$50 |
| Security | $40-$60 |
| Microsoft 365 Backup | $5-$20 |
Service Breakdown
Support
Daily troubleshooting and strategic support from certified professionals.
Microsoft 365 (M365)
Licence management, setup, optimisation, and ongoing support.
Security
Robust cybersecurity solutions designed to meet modern threat landscapes.
Microsoft 365 Backup
Secure backup and recovery for Microsoft 365 workloads.
Microsoft 365 Copilot Business Pricing Table
Microsoft 365 Copilot Business brings accessible AI capabilities to organisations with up to 300 users. It enhances productivity across Outlook, Teams, Word, Excel, PowerPoint and more — helping teams reclaim hours each week.
| Plan / Add‑On | Price (AUD) per user/month | Promotional Pricing (Until 31 Mar 2026) |
|---|---|---|
| Microsoft 365 Copilot Business (Standalone Add‑On) | $31.50 AUD | $27.00 AUD |
| Business Standard + Copilot Business (Bundle) | $50.25 AUD | $33.00 AUD |
| Business Premium + Copilot Business (Bundle) | $64.50 AUD | $48.00 AUD |
| Business Basic + Copilot Business (Bundle) | $40.50 AUD (with Teams) / $37.50 AUD (no Teams) | No promo listed |
Final Thoughts
While the pricing tables give a clear view of expected costs, your actual investment will depend on your organisation’s goals, industry needs, and infrastructure. Intelliworx delivers tailored IT solutions shaped around the realities of Australian businesses — helping you strengthen cybersecurity, enhance productivity, and adopt AI responsibly as the workplace evolves.
Talk to us today to explore how Intelliworx can support your business with managed IT services and Microsoft 365 Copilot in 2026 and beyond.