The world has been through a lot over the past 24 months, but the COVID-19 pandemic has managed to push us into a new realm of business, and it seems to have been for the better. Businesses are increasingly looking for services and solutions that will help them navigate this new landscape, and, in the fast-paced world of business, disruption can happen at any time – from competitors entering the market to new technologies becoming available.
In order to be successful, it’s important for both large and small businesses alike to be on top of all these changes. Therefore, digital transformation should be the phrase on every business leader’s lips, and it is imperative if you intend to retain your competitive advantage.
A digital transformation journey can be daunting for many businesses, though, as they often see the whole process as being time-consuming and expensive, but the truth is that it doesn’t have to be, especially if you team up with a managed services provider (MSP).
What is digital transformation?
Adapting a business to the rapidly changing digital world means making the necessary changes to keep up with technology and digital advances. Digital transformation is a process in which an organisation, through various tactics, is not only able to increase the available digital channels for customers to interact with the company but also create a working environment that benefits the employees.
Digital transformation has led to better operational efficiency, increased productivity, more engaged employees, reduced costs, higher revenue, and improved customer experience and service. It provides the ability to adapt quickly to changing market conditions while enabling companies to evolve with their customers in a proactive way.
Companies can adopt digital transformation by optimising their business processes and services for automation and digitising their products and services. For example, a company can use artificial intelligence and machine learning to automate repetitive tasks, such as customer support calls. This type of AI is gaining traction in fields like call centres because it has been proven to be more efficient than human beings when performing routine tasks.
A cost-effective way for companies to implement their digital strategy is by leveraging existing technology platforms such as cloud computing or big data analytics which will require minimal up-front costs or operational support. This approach has been proven to create a more sustainable and cost-effective method of delivering a modern digital experience that will provide a competitive edge in the market.
Why managed services is the key
As mentioned, technology is the heart of digital transformation. The rapid development of technology has changed customer and employee expectations, and it has also created new demands for business models, capabilities, services, and solutions. Therefore, businesses are seeking to find ways to keep up with their customers’ desires for more customised offerings and their employees’ demands for a more efficient environment in order to maintain their competitive advantage, and MSPs can help.
MSPs have been accelerating digital transformation for many businesses by offering simple and cost-effective solutions that provide a framework for delivering technology, and they are completely tailored to the specific needs of the business. They also help companies by providing them with the technology and expertise needed to help them grow and transform into digital enterprises. Perhaps the most alluring point of all, though, is that they provide these services at a reasonable cost, so the company can focus on their core competencies while the MSP takes care of the rest for them.
The move into the digital age of business has resulted in the MSP industry booming, and it’s easy to see why as there are many benefits to managed services. It’s easier for businesses to manage their risk, costs, time, and resources in ways they have never managed to do before, and this makes digital transformation a real-world possibility for every business, which means competition is about to heat up. Are you ready for it?
The future of business is digital
Technology is an essential tool for everyone in business. It is the key to delivering services more quickly, with better quality and lower costs, and it has the power to make your workforce more productive and efficient.
A digital transformation is not a change in the way you do business. It is a change in the business itself that will unlock new opportunities for growth and innovation, and an MSP can help you get there faster and more sustainably. So, if your business is ready to undergo a transformation that ensures a successful future, contact the digital transformation specialists at INTELLIWORX.